MelBet Tunisia Privacy Policy

At MelBet Tunisia, your privacy is our responsibility. Whether you’re placing a bet, exploring our sportsbook, or browsing the site, we treat your personal information with great care. Operated by Pelican Entertainment B.V., melbet.com is licensed by the Curaçao Gaming Control Board under license number OGL/2024/561/0554. This ensures that our services follow the legal requirements for offshore gaming.
Our operations are supported by Edric Ltd and Faren Ltd, two Cyprus-based companies that handle payment processing on our behalf. This structure allows us to deliver safe and regulated gambling services while respecting user rights.

What We Collect

We collect data to help deliver our services efficiently and securely. This includes basic details like your name, contact information, and payment data, as well as:

• Your account activity (e.g., bet history),
• Technical identifiers (like IP address),
• Device information and approximate location.

This information is either provided directly by you or collected through automated technologies such as cookies. These details help us tailor your experience and secure your access to MelBet Tunisia.

Why We Use Your Information

Your data allows us to provide a better experience. We use it to manage your account, process transactions and help you enjoy MelBet in a safe and personalized way. It also enables us to verify your identity, detect suspicious activity, and meet legal obligations such as anti-money laundering rules. We also use it to keep you informed about offers or features you might find useful.
In addition, your data helps us identify technical issues promptly and ensure that the platform functions smoothly across devices and networks. We also use it to keep you informed about offers or features you might find useful.
At no point do we sell your information? Everything we collect is used only for specific, justified purposes that serve both you and the integrity of our platform.

Legal Bases for Data Processing

Every processing of your data is based on a specific legal basis. We gather your consent at times, like when we send you marketing messages. At other times, we process data simply because it’s necessary in order to provide you with the services you’ve asked for or to comply with legislation.

In certain circumstances, we might be using what is known as a “legitimate interest.” That is, we handle your information in the way that you would reasonably expect, such as making the site better or preventing spammers, without doing you any harm.

Who Sees Your Information

Your information is never passed on to anyone apart from trusted partners and only as required. This could be businesses that assist us with customer care, payments, or security. For instance, Edric Ltd and Faren Ltd assist us in secure payment processing. In case there is a legal requirement, we are able to facilitate information sharing with the authorities too.
We make sure that all the parties we cooperate with observe good levels of privacy and utilize your data only in a manner in line with this policy.

Data Across Borders

MelBet Tunisia is part of an international network. Sometimes, your data may be stored or processed outside Tunisia, especially when our support or technical teams need access. To keep it secure, we use encryption, strict access controls, and internationally recognized data protection agreements.
Even if your information crosses borders, our priority is to keep it safe and use it only for the reasons you’ve agreed to. We carefully assess each transfer to ensure that privacy standards are met in every destination. This includes working only with partners who meet strict data protection criteria and adopting international best practices for information handling. Wherever your data goes, it remains under the protective umbrella of our security framework

Keeping Your Data

We don’t keep your data forever. Personal information is stored only for as long as we need it to meet legal, financial, or business requirements. Once that time is over, we either delete it securely or make sure it can no longer be linked back to you.

For instance, account and payment data may be kept for several years to comply with regulations, while support conversations might be stored for a shorter period.

Your Rights

You are entitled to know how your information is being used. You can request a copy of your information, request to correct it in case of a mistake, or even ask us to erase it. You can even request us to cease processing your information or withdraw consent in some instances.
We will try our best to process all of the requests in a timely manner, but we will be forced to verify your identity to confirm the request is made by you.

Cookies and Tracking

Like any other site, melbet-tn.net utilizes cookies. We use the small files to remember your preferences, improve our services, and deliver relevant content based on your interests. There are cookies that are essential to maintain the site available. Others help us analyze traffic or deliver targeted promotions.
You are able to opt-in to the use of cookies through your browser preferences. For more information, we have a complete Cookie Policy.

How We Protect You

We have robust controls in place to safeguard your information. These are:

• SSL encryption for secure orders,
• Firewalls and intrusion detection equipment,
• Role-based access control within our environment.

These environments are continuously scanned to make sure they remain effective against new threats. We seriously consider security and regularly seek out new ways to improve our protection to keep your information safe.

Policy Changes

This Privacy Policy can be changed if it is necessary to adjust to legal changes, new functionalities, or the way we work. If something significant changes, we will inform you straight away by email or by publishing messages on melbet.com and melbet-tn.net.
We suggest you keep visiting this page periodically to ensure you remain current. This way, you’re continually informed on how your information is handled. By continuing to use our service after a modification, you accept the new policy. Education is key to secure, educated decisions on the internet.

Contact Us

If you are worried about your privacy or wish to exercise your rights, then our support team is on hand. You can write to us, live chat with us, or call our locally based support line in Tunisia.
We make every effort to make communication open and will do our best to address your questions in a prompt and clear fashion. Our customer support team is trained to respond to privacy questions in a confidential and professional manner. If you have either an informational or technical question, every inquiry is treated with the respect it merits. Your trust is important to us, and we’re here to assist you during your journey.
MelBet Tunisia is dedicated to ensuring the security of your data. When you bet on our services, you entrust us with your information, and we look after your trust very carefully. We strive to provide you with an experience that excites and rewards you, as well as guards and respects you.